ZVV-CONTACT
ZVV-Contact provides information on all matters related to public transport in Canton Zurich and
is also there to receive praise, criticism and suggestions.
Have you perhaps lost something while travelling on a ZVV service? You should get in touch
with ZVV-Contact first and you will then be redirected to the lost-property office of the transport
company concerned.
You can get in touch with ZVV-Contact every day between 06:00–22:00 by any of the following means:
| Telephone: | 0848 988 988* |
| Telefax: |
0848 988 989 |
| Postal adress: | ZVV-Contact, Postfach, 8040 Zürich |
*If you call from a Swiss PSTN telephone, the network provider will charge you CHF 0.08 per minute. ZVV-Contact makes no charge for the advice it gives. If you call from a mobile telephone, the charge may well be higher; you will need to ask the particular network provider what it is.
Ticket Shop: a very convenient way to order 1-month and yearly travelcards is through the internet at https://tickets.zvv.ch. Note that the only possible means of payment is by credit card.
The ZVV-Contact team is looking forward to hearing from you!
Note: the fields marked with an asterisk (*) are compulsory.
All your data will be treated confidentially and not passed on to any third party.
As a public-transport user, you have the right to submit written complaints, etc. to the
public-transport arbitration service. This organisation tries to settle disputes between passengers
and transport companies in cases in which all means for arriving at a settlement have been
attempted and have failed.
Address for the German-speaking part of Switzerland:
Ombudsstelle öffentlicher Verkehr, Postfach 768, CH-4601 Olten,
Telefax 062 296 94 26
E-mail:
c.fueeg@ombudsstelle.ch.
This arbitration service provides further information itself at:
www.ombudsstelle.ch (German).
