ZVV-Contact provides information on all matters related to public transport in Canton Zurich and is also there to receive praise, criticism and suggestions.
Have you perhaps lost something while travelling on a ZVV service? You should get in touch with ZVV-Contact first and you will then be redirected to the lost-property office of the transport company concerned.
You can get in touch with ZVV-Contact every day between 06:00–22:00 by any of the following means:
|Telephone:||0848 988 988*|
0848 988 989
|Postal adress:||ZVV-Contact, Postfach, 8040 Zürich|
*If you call from a Swiss PSTN telephone, the network provider will charge you CHF 0.08 per minute. ZVV-Contact makes no charge for the advice it gives. If you call from a mobile telephone, the charge may well be higher; you will need to ask the particular network provider what it is.
Ticket Shop: a very convenient way to order 1-month and yearly travelcards is through the internet at www.zvv.ch/en/tickets. Note that the only possible means of payment is by credit card.
ZVV also provides information and communicates via www.facebook.com/ZVV and www.twitter.com/zvv_news. Become a fan / follower and you will be able to find out all the news and exciting background information on ZVV. You can access ZVV-Contact direct via its own Twitter account.
The ZVV-Contact team is looking forward to hearing from you!
Note: the fields marked with an asterisk (*) are compulsory.
All your data will be treated confidentially and not passed on to any third party.
As a public-transport user, you have the right to submit written complaints, etc. to the public-transport arbitration service. This organisation tries to settle disputes between passengers and transport companies in cases in which all means for arriving at a settlement have been attempted and have failed.
Address: Ombudsmann des Kantons Zürich, Dr. Thomas Faesi, Forchstrasse 59, 8090 Zürich. E-Mail: firstname.lastname@example.org. This arbitration service provides further information itself at: www.ombudsmann.zh.ch (German).