FAQ

Questions and answers

Customers’ questions – and the ZVV’s answers

  1. What is the difference between ZVV tickets and tickets for the Swiss national public-transport network?
  2. Can I use my ZVV travelcard for journeys which are partly outside of the ZVV territory?
  3. What is a Z-Pass?
  4. I am aged less than 25 and would like to buy a personal ZVV travelcard.
  5. I am now aged 25. Can I still buy a ZVV travelcard for young adults?
  6. Are GA travelcards and Half-Fare travelcards valid within the ZVV?
  7. I am aged more than 25 and I own a Half-Fare travelcard. Can I continue to pay the “young adult” price for my ZVV 1-month travelcard?
  8. Can I use Reka Cheques to pay for ZVV tickets?
  9. How far can I travel with the short-distance ticket?
  10. I own a ZVV travelcard and a national Junior travelcard. Can I take my children aged under 16 with me free?
  11. Do I have to buy tickets for my grandchildren too?
  12. I have a ZVV travelcard for 3 zones and a multiple day pass for 5 zones. Can I travel throughout the whole ZVV territory? I have, after all, paid the price for 8 zones.
  13. I would like to buy a ZVV ticket for zone 121 only.
  14. Can I get my ZVV travelcard replaced if it is lost or stolen?
  15. Do zone upgrades exist in the form of multiple tickets?
  16. Is my Track 7 travelcard valid on VBZ services (i.e. trams and buses in Zurich)?
  17. Sometimes it would suit me to travel part of my journey by motorcar. Does the ZVV have anything to offer in this respect?
  18. Can I take a train at 08:59 with my 9 o’c lock day pass?
  19. My ZVV NetworkPass runs out on 28 April. Can I still use it to travel on the nighttime network between 28 and 29 April?
  20. Can I deposit my ZVV annual NetworkPass while I’m away on holiday?
  21. Can I exchange my ZVV annual NetworkPass if I find I need different zones?
  22. A ticket inspector made me pay an additional charge. I think that was wrong. Is there anything I can do about it?
  23. Where can I obtain information (fares, group travel, timetables, etc.)? Where can I submit any praise or criticism I may have (punctuality, personnel, dirty vehicles, etc.)?
  24. I would like to make proposals concerning public transport (about timetables, new routes, new stops, etc.). Is there an address for suggestions like these?
  25. I have a dispute with a transport company, and it has not been possible to settle it to my satisfaction. Does any organisation exist for handling such conflicts?

 

  1. What is the difference between ZVV tickets and tickets for the Swiss national public-transport network?
    When travelling by ZVV, you pay for a combination of “area and time”; on the Swiss national transport network, you pay for a particular route. A ZVV ticket is valid for all the public-transport carriers within the zones printed on it. A ticket issued for a particular route within the national transport network is only valid for that particular route and for one mode of transport.
    For all journeys within the territory covered by the ZVV fare system (Canton Zurich and 14 adjacent communes), the only tickets available are based on zones. Within the zones you have paid for, the tickets are valid for all public-transport services. Example: if you have paid for zone 110 (Zurich municipal territory), your ticket is valid on S-Bahn trains, trams, municipal buses, Limmat boat services, the Polybahn, the Dolderbahn and all regional buses within the municipal boundaries. Top of page
     
  2. Can I use my ZVV travelcard for journeys which are partly outside of the ZVV territory?
    That depends on the scheduled stops on the route you take. Whenever you travel into or out of the territory of the ZVV, its zone tickets are only valid from the first or to the last scheduled stop within the zones you have paid for.
    Example: you own a ZVV NetworkPass for ALL ZONES and you want to travel from Zurich to Chur. In this case, you might take a semi-fast train whose last scheduled stop within the ZVV territory is Pfäffikon (SZ), so you would need to buy a railway (SBB) ticket from Pfäffikon (SZ) to Chur. Alternatively, you might take an express train with no intermediate stops on ZVV territory, then you would need to buy a railway (SBB) ticket for the whole journey from Zurich HB to Chur. Top of page
     
  3. What is a Z-Pass?
    The Zurich Transport Network (ZVV), neighbouring regional transport networks A-Welle, Flextax, OSTWIND, Schwyz (including the March region) and Zug as well as SBB have joined together in a single fare network for the residential and economic region of Zurich. The so-called Z-Pass creates a joint network in which tickets can be purchased for zone combinations between the ZVV and a neighbouring regional transport network. From 9 December 2012, the Z-Pass will also offer individual tickets in addition to the existing monthly and annual travelcards. With this expansion, the advantages of the Z-Pass travelcard network will now be extended to those making individual journeys. The key difference is that tickets are obtained for the necessary zones instead of for a route from A to B. Travellers can thus go between the ZVV and a neighbouring network by train, bus, tram and in Zurich even by boat, making inter-network travel easier, more convenient and more versatile. The price is based on the number of selected zones. The two city zones of Zurich (110) and Winterthur (120) each count as two zones on account of their higher density of public transport services compared to elsewhere. More information on the Z-Pass is available at www.z-pass.ch Öffnet Link in einem neuen Fenster or your nearest point of sale. Top of page
     
  4. I am aged less than 25 and would like to buy a personal ZVV travelcard.
    The best thing is to buy a ZVV NetworkPass for young adults. The discount for this personal travelcard is up to 22%. If instead of a personal travelcard you want a transferable one, you will not benefit from the young-adult discount. What you should buy in this case is a transferable ZVV NetworkPass for adults. Top of page
     
  5. I am now aged 25. Can I still buy a ZVV travelcard for young adults?
    No. But if you already own a 1-month or annual travelcard for young adults you can continue to use it until it expires, provided its first day of validity was before your 25th birthday. Multiple-journey tickets, multiple day passes and group tickets at a reduced price can be used up until the day before your 25th birthday.
    Young adults travelling on reduced-price tickets are recommended to make sure that they have an official identity document stating their date of birth with them whenever they travel. This will help avoid unnecessary arguments with ticket inspectors. Top of page
     
  6. Are GA travelcards and Half-Fare travelcards valid within the ZVV?
    GA travelcards and Half-Fare travelcards are recognised on all routes within the ZVV. With a GA travelcard, you don’t need to buy any additional tickets. With a Half-Fare travelcard you pay the reduced prices for single tickets, day passes, 9 o’clock day passes, multiple-journey tickets, multiple day passes and group tickets. Top of page
     
  7. I am aged more than 25 and I own a Half-Fare travelcard. Can I continue to pay the “young adult” price for my ZVV 1-month travelcard?
    No. We already grant a very generous discount on our travelcards. So it would not be reasonable to expect a further reduction in combination with a Half-Fare travelcard. We recommend that you buy an annual ZVV travelcard, which represents a further 25% saving compared with twelve 1-month travelcards. Top of page
     
  8. Can I use Reka Cheques to pay for ZVV tickets?
    Reka Cheques are accepted as payment for all ZVV tickets at all staffed sales offices. Top of page
     
  9. How far can I travel with the short-distance ticket?
    A short distance is 2.0 kilometres of track. Short-distance tickets are available in the cities of Zurich and Winterthur. However, the start or destination stop has to be in zones 110 or 120 or be located at the boundary of the zone. The current area of validity for the short route can be looked up on the ticket machines. Use the blue information button for this. Top of page
     
  10. I own a ZVV travelcard and a national Junior travelcard. Can I take my children aged under 16 with me free?
    Yes. The national Junior travelcard (family discount) is valid in combination with all ZVV tickets. It can be purchased at all ZVV sales offices. It costs CHF 30 for the first and for the second child and is free as of the third child, provided all the tickets are purchased together. Top of page
     
  11. Do I have to buy tickets for my grandchildren too?
    If you are in possession of a valid ZVV ticket and you also have a Grandchild travelcard, then children aged 6 to 16* travel free with you as their grandfather or grandmother. Grandchild travelcards can be purchased at all ZVV sales offices for CHF 30 per child.
    *Children aged under 6 travel free within the ZVV anyway. Top of page
     
  12. I have a ZVV travelcard for 3 zones and a multiple day pass for 5 zones. Can I travel throughout the whole ZVV territory? I have, after all, paid the price for 8 zones.
    No. You can only travel throughout the whole ZVV territory if you buy a zone upgrade for the missing 5 zones to go with your travelcard. If you possess a 9 o’clock 1-month or annual travel pass for the city/conurbation of Zurich or Winterthur or a ZürichCARD then you only need a zone upgrade for 4 zones to be able to travel in all zones. Top of page
     
  13. I would like to buy a ZVV ticket for zone 121 only.
    ZVV zone tickets are issued for a minimum of 2 zones, or fare level 2. Within the ZVV fare system, no tickets are issued for just a single zone. Exceptions are the city zones of Zurich and Winterthur (zones 110 and 120), which count double and are each calculated as 2 zones. Zone 121, on the other hand, only counts as one zone. Because your ticket is purchased at fare level 2 (1-2 zones), you automatically receive an additional second zone. This is beneficial, for instance, when adding up the number of zones needed for a zone upgrade (e.g., when you want to upgrade to a ticket valid for ALL ZONES).
    An example: at a ticket machine in Wallisellen, you obtain a ZVV ticket for zones 121 and 122 for a direct connection on the Glatt Valley line from Wallisellen to Zurich Airport. The journey is located entirely within zone 121 and zone 122 is not required for this connection, but since you pay the fare for 2 zones, you receive a ticket valid for 2 zones. Top of page
     
  14. Can I get my ZVV travelcard replaced if it is lost or stolen?
    In the event of loss or theft, your personal annual or monthly travelcard can be replaced for a fee.
    Transferable monthly travelcards and transferable annual travelcards will not be replaced in cases of loss or theft. Top of page
     
  15. Do zone upgrades exist in the form of multiple tickets?
    No. Zone upgrades are not available in the form of multiple tickets.
    Hint: if you travel regularly in zones outside of the validity of your travelcard, you might find it worthwhile to buy multiple-journey tickets or multiple day passes. The exception to this is if you want to be able to travel in all zones (cf. question 12). Top of page
     
  16. Is my Track 7 travelcard valid on VBZ services (i.e. trams and buses in Zurich)?
    Within the ZVV territory, the Track 7 travelcard is valid as of 19:00 for as many journeys as you want to make, but only on the trains operated by the SBB, THURBO and SOB (Südostbahn). The Track 7 travelcard is not valid on any other services (trams, buses, boats, cable cars, funiculars and rack railways) within the ZVV territory. If a ticket inspector finds you with only a Track 7 travelcard on any of these other services, you will be considered as travelling without a valid ticket and will have to pay the corresponding additional charge.  Top of page
     
  17. Sometimes it would suit me to travel part of my journey by motorcar. Does the ZVV have anything to offer in this respect?
    With the ZVV Annual Travelcard + Mobility, you can use not only all ZVV public-transport services but also the pool of motorcars which Mobility has available throughout the whole of Switzerland. For further information, please visit this page. Top of page
     
  18. Can I take a train at 08:59 with my 9 o’clock day pass?
    From Monday to Friday, the cut-off time of 09:00 is applied strictly to the minute for 9 o’c lock day passes. If you want to start your journey any earlier, you must buy the appropriate zone upgrade. Note that this restriction does not apply on Saturdays, Sundays and public holidays. Top of page
     
  19. My ZVV NetworkPass runs out on 28 April. Can I still use it to travel on the nighttime network between 28 and 29 April?
    Yes. Tickets valid for a given day are also valid for the nighttime network following it. Top of page
     
  20. Can I deposit my ZVV annual NetworkPass while I’m away on holiday?
    No. The ZVV does not offer a service for depositing or extending any of its tickets. Top of page
     
  21. Can I exchange my ZVV annual NetworkPass if I find I need different zones?
    Yes. If you buy an annual travelcard for other zones, you will be given a pro-rata refund for the annual travelcard that you have only partly used. The annual price is divided by the number of days in the year and multiplied by the number of unused days; the resulting amount is deducted from the price of your new travelcard (no fee is charged for this service). One important limitation, however, is that you are only permitted to return the original travelcard, not one that has already been replaced. Top of page.
     
  22. A ticket inspector made me pay an additional charge. I think that was wrong. Is there anything I can do about it?
    If you really believe that the additional charge was not justified, please get in direct contact with the appropriate fares office. You’ll find its address on the document handed to you by the ticket inspector. Top of page
     
  23. Where can I obtain information (fares, group travel, timetables, etc.)? Where can I submit any praise or criticism I may have (punctuality, personnel, dirty vehicles, etc.)?
    ZVV-Contact is the single contact point for all questions and other matters concerning public transport within the ZVV. ZVV-Contact is available every day from 06:00 to 22:00 (Telephone: 0848 988 988*  Telefax: 0848 988 989 E-mail: contact@zvv.ch Post: ZVV-Contact, Postfach, 8040 Zürich/*If you call from a Swiss PSTN telephone, the network provider will charge you CHF 0.08 per minute. ZVV-Contact makes no charge for the advice it gives. If you call from a mobile telephone, the charge may well be higher; you will need to ask the particular network provider what it is. Top of page
     
  24. I would like to make proposals concerning public transport (about timetables, new routes, new stops, etc.). Is there an address for suggestions like these?
    Proposals of this nature should be addressed to the local government authority (commune) of the place where you live. Each town or commune appoints a representative with responsibility for matters of public transport. Top of page
     
  25. I have a dispute with a transport company, and it has not been possible to settle it to my satisfaction. Does any organisation exist for handling such conflicts?
    You can contact an independent, impartial arbitration body at www.ombudsmann.zh.ch (German) if it has not been possible to settle a conflict with a transport company to your satisfaction through other means. Note that this organisation does not deal with disputes concerning timetables, which are decided on through the official timetable procedure. Top of page