GUIDANCE ON USING STOPS

The transport companies within the ZVV are increasingly operating vehicles with low floors. The various stations and stops served by S-Bahn trains and trams differ considerably when it come to ease-of-use for passengers with luggage, passengers who have difficulty walking and those in wheelchairs. Since the beginning of 2008, the ZVV has been providing its customers with more detailed information about the usability of stations and stops. As of the 2012 timetable year, a low-floor network plan will be available in a handy printed format. It can be obtained at larger sales offices or ordered here.

Low-floor network plan city of Zurich (PDF, 736KB)

Low-floor network plan S-Bahn trains (PDF, 692KB)

The data given here refers to the situation in December 2011. As the numbers of available low-floor S-Bahn trains increase, this data will be periodically updated.

Zurich S-Bahn network
(lines operated by SBB, THURBO, SZU, SOB, BDWM and the Forchbahn)

Only for routes on which all or the majority of vehicles in service are low-floor ones

More detailed information on the access situation to the platform and arrangements for boarding trains (PDF in German only):

Zurich municipal tram routes and the Glattal line

Only for routes on which all or the majority of vehicles in service are low floor ones
Operational constraints can force changes

More detailed information on using the individual stops
(PDF in German only):

Linie 2 Farbhof - Stauffacher - Bellevue - Bahnhof Tiefenbrunnen (PDF, 60KB)
Linie 3 Albisrieden - Stauffacher - Zürich HB - Klusplatz (partly low floor) (PDF, 60KB)
Linie 4 Bahnhof Altstetten Nord - Bahnhof Tiefenbrunnen (partly low floor) (PDF, 61KB)
Linie 6 Zoo - Bahnhof Enge (100% low floor) (PDF, 59KB)
Linie 7 Wollishofen - Bahnhofstrasse/HB - Bahnhof Stettbach (PDF, 61KB)
Linie 9 Hirzenbach - Triemli (partly low floor) (PDF, 60KB)
Linie 10 Flughafen - Oerlikon - Bahnhofplatz/HB (100% low floor) (PDF, 63KB)
Linie 11 Rehalp - Auzelg (partly low floor) (PDF, 61KB)
Linie 12 Flughafen - Wallisellen - Bahnhof Stettbach (PDF, 59KB)
Linie 13 Frankental - EscherWyssPlatz - Zürich HB - Albisgüetli (partly low floor) (PDF, 62KB)
Linie 14 Seebach - Triemli (partly low floor) (PDF, 61KB)
Linie 17 Werdhölzli - Löwenplatz (partly low floor (PDF, 18KB)

Contact points for information about travel, booking assistance with boarding and alighting, and so on.

Platform and vehicle access (categories)
	Step-free platform access (ramp, lift or at the same level) Handicapped-accessible, same-level boarding on train/tram for wheelchair users.
	Step-free platform access (ramp, lift or at the same level), difference in height between platform and train/tram Step-free platform access (ramp, lift or at the same level). Difference in height between the platform and vehicle entrance when boarding train. Handicapped-accessible boarding onto train/tram with folding/retracting ramp. Place of boarding: see information for the particular route, staff is able to provide boarding/alighting assistance when necessary.
	Step-free platform access but difference in height between platform and train (no assistance!) Difference in height between train and platform up to 20 cm. Boarding unsuitable for wheelchair users.
	No step-free platform access / boarding unsuitable for wheelchair users

Vehicle boarding (additional information for wheelchair users)
	Step-free boarding on train with automatic gap bridging Double-deck multiple unit S-Bahn trains (DTZ): sliding step extends at every stop Tram: retracting step at door no. 3
	No difference in height between platform and train / remaining gap between platform and vehicle ca. 20 cm. If required, boarding assistance can be provided by train staff (use of folding ramp).
	Difference in height between platform and train max. 20 cm. If required, boarding assistance can be provided by train staff (use of folding ramp).
	Difference in height between platform and train. No special measures. Boarding unsuitable for wheelchair users.
	S-Bahn support station (assistance provided by SBB staff) Upon prior arrangement with Call Center Handicap.

GUIDANCE ON USING STOPS

More detailed information on the access situation to the platform and arrangements for boarding trains (PDF in German only):

More detailed information on using the individual stops (PDF in German only):

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More detailed information on using the individual stops
(PDF in German only):