ZVV Annual Travelcard + Mobility

Answers to frequently asked questions

1. Who can apply?

What is the difference between the Mobility offer for CHF 25 and CHF 190?
The Mobility offer for CHF 25 is designed for newcomers to the Mobility scene who have never used car sharing and only intend to use it occasionally. This is the best deal if you drive less than 165 hours a year or 14 hours a month. You pay an additional CHF 1/hr for the hourly rental rate.
The Mobility offer for CHF 190 is suitable for regular Mobility users who drive a Mobility car for at least 165 hours a year or more than 14 hours a month. Mobility’s standard hourly rate applies here.

Which subscription entitles me to a ZVV Annual Travelcard + Mobility?
You must have a personal – not a transferable – ZVV Annual Travelcard (NetworkPass, 9 o’clock pass, BonusPass, Z-Pass) and a driver’s license valid in Switzerland.

My personal ZVV Annual Travelcard only expires in three months’ time, but I would like to use Mobility now. Is this possible?
Simply exchange your personal ZVV Annual Travelcard at any manned ZVV sales office. ZVV staff will issue you with a new combined ZVV Travelcard + Mobility valid for one year. You pay the normal ZVV annual subscription rate plus CHF 25 or CHF 190 for Mobility membership. Naturally, the remaining time on your old ZVV Annual Travelcard will be refunded pro rata. You will also receive a temporary travelcard entitling you to use the public transport network while your official ZVV Annual Travelcard + Mobility is being mailed to you.

I have a reduced-rate ZVV BonusPass. Is this offer also available to me too?
Of course, BonusPass holders can also take advantage of this offer. Renewals or applications to join during the year are handled by the BonusPass Helpdesk, tel. 044 805 57 80. You will receive a separate Mobility Card in addition to your ZVV BonusPass.

I am a Z-Pass holder. Is this offer available to me too?
Naturally. If you are interested, please contact Mobility’s 24h-ServiceCenter on 0848 824 812.

I am a member of the Mobility cooperative and have a ZVV Annual Travelcard. Can I also apply for a combined ZVV + Mobility card?
ZVV Travelcard + Mobility is currently not available to members of the Mobility cooperative. However cooperative members already benefit from extremely favourable Mobility conditions. You can of course at any time buy a personal ZVV Annual Travelcard as well to get the maximum out of combining the public transport network and Mobility.

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2. What do Mobility passes include?

What are the advantages of a ZVV Travelcard + Mobility?
ZVV offers you a cost-effective additional service, giving you round-the-clock, self-service access to 2,600 Mobility cars in approximately 1,300 locations.

What does the Mobility offer for an additional CHF 25 include?
If you are a new Mobility member or only intend to use car sharing occasionally, the combined ZVV + Mobility offer for an additional CHF 25 is right for you. This not only entitles you to travel freely for one year in the relevant ZVV zones but allows you to move around by car as well. You pay an additional CHF 1 per hour on top of Mobility’s standard hourly rate.

What does the Mobility offer for an additional CHF 190 include?
If you use car sharing regularly (i.e. for more than 165 hours a year), the combined ZVV + Mobility offer for an additional CHF 190 makes sense for you. With this option, you can take advantage of the Mobility standard rate.

When should I switch from the CHF 25 to the CHF 190 offer?
It is worth switching if you drive Mobility for more than 165 hours a year, 14 hours a month or 3.5 hours a week.

What is the advantage of buying a ZVV Travelcard for 1 year as opposed to 1 month?
1. Great discounts: You pay for just 8.6 months (1–2 zones: 9 months), but you get to use the public transport system for 12
2. Convenience: You only have to renew your travelcard once a year. Plus the ZVV Annual Travelcard comes in a handy credit-card format.
3. Cost-efficient access to Mobility cars.

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3. How do I buy the travelcard and how do I get help?

Where can I purchase the combined ZVV + Travelcard + Mobility?
At all staffed stations, VBZ-Ticketerias, online from the ZVV Ticket Shop or via ZVV-Contact at 0848 988 988.

Where can I get more information and advice on the various offers?
ZVV-Contact on 0848 988 988 will be happy to help you. You can also talk directly to the ZVV sales office (German) staff.

What kinds of brochures and other marketing material are available and where can I get these?
You will find brochures at all ZVV sales offices (German). Information on what’s on offer can also be viewed on the Internet at www.zvv.ch or www.mobility.ch or can be downloaded in pdf format (German): Brochure ZVV-Annual Travelcard + Mobility (PDF, 932KB).

Can I use the combined ZVV Travelcard + Mobility (i.e. public transport and car sharing) from day 1?
Upon payment you will receive a temporary travelcard for the public transport system which you may use while your personal ZVV Travelcard + Mobility is being processed. However you can only start using car sharing once you have received your official ZVV Travelcard + Mobility. The quicker you submit the required documents to Mobility, the quicker you will be able to use the Mobility cars.

Can I also use Mobility with my temporary travelcard?
No, the temporary travelcard only entitles you to use the public transport system. Once you have received the combined card you can use Mobility as well, provided you have supplied the necessary documentation and your integrated chip has been activated.

What is the procedure once I have bought my combined ZVV Travelcard + Mobility?
Within maximum 5 working days you will receive a letter from Mobility asking you to sign a separate user agreement and send in a photocopy of your driving license. Once mobility has received and processed this documentation you will have access to its fleet of cars. It usually takes about 8 working days to process your combined ZVV Travelcard + Mobility.

Who should I turn to if I have a complaint related to my combined ZVV Travelcard + Mobility?
Get in touch with ZVV-Contact on tel. 0848 988 988 or e-mail: contact@zvv.ch. Our staff will deal with your queries and make sure your questions are answered as fast as possible.

Can I also buy the combined ZVV Travelcard + Mobility from Mobility?
No, the combined ZVV Travelcard + Mobility is a ZVV product that is available exclusively from ZVV sales offices.

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4. How do I use Mobility?

What should I do if I am using a car and the on-board computer fails to respond?
Call Mobility’s 24h-ServiceCenter. The telephone number 0848 824 812 is printed on your card. The Mobility staff will be pleased to help.

Do I have to pay for the fuel I use during my journeys?
No, the price of fuel is factored into Mobility’s hourly/kilometre rates. Do the following when refuelling: Either use the fuel card located inside the on-board computer or pay in cash and send in the receipts which Mobility will reimburse.

What happens if I have an accident. Am I insured?
As a Mobility customer you are covered by third-party liability and comprehensive insurance. Your maximum deductible per claim is CHF 2,500. Choosing the liability reduction option (CHF 125 per calendar year) brings your deductible down from CHF 2,500 to maximum CHF 300 (surcharges of 500 or CHF 1,000 for inexperienced or young drivers may apply).

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5. What is Mobility car sharing Switzerland?

What is the difference between car sharing and traditional car rental?

1. Mobility Cars can be rented by the hour
2. Round the clock
3. A dense network of decentralised locations (1,300 across Switzerland) close to public transport and other hubs
4. Simple and straightforward booking system

What’s the easiest way to get started with a Mobility vehicle?
Reserve online at www.mobility.ch, via mobile phone (m.mobility.ch, iApp "mobility car") or via the 24h-ServiceCenter, tel. 0848 824 812.

Where is my nearest Mobility location?
Mobility can tell you this any time. Or you can browse the entire network of locations at www.mobility.ch .

Once I have my combined ZVV Travelcard + Mobility, can my partner, who is not a member, also use Mobility?
No. The combined ZVV Travelcard + Mobility is personalised and cannot be transferred to another person wishing to use public transport or Mobility cars.

I am already a Mobility customer and would like to switch to the combined ZVV Travelcard + Mobility. What should I do?
Get in touch with Mobility 24h-ServiceCenter on 0848 824 812 to find out how much of your annual fee you can get reimbursed. This will help you decide whether it is worth switching right away or whether it would make more sense to wait until your existing Mobility subscription expires.

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6. What about losing, renewing or returning the card and what if the card malfunctions?

What should I do if I lose my combined ZVV Travelcard + Mobility?
Contact a manned ZVV sales office. Our staff will issue you with a temporary replacement travelcard enabling you to use public transport until your new combined ZVV Travelcard + Mobility is ready. The replacement costs CHF 30 and can be paid for with cash or credit card. The temporary ticket does not, however, entitle you to use Mobility cars. ZVV-Contact also issues temporary travelcards (credit cards only).

How can I benefit from this offer once my Travelcard + Mobility has expired?
ZVV will inform you in writing when your subscription is about to expire. You then have the option to renew your combined ZVV Travelcard + Mobility via deposit slip, via order form, in person at your nearest sales office, by telephone (ZVV-Contact), or from the comfort of your own home via Internet (German).

What if I move away from the ZVV area during the combined ZVV Travelcard + Mobility subscription period?
Our sales offices will be able to advise you on alternative public transport offers in the relevant region and on possible switching options. For other attractive Mobility offers, call Mobility 24h-ServiceCenter on 0848 824 812.

I am re-locating within the ZVV area. What steps should I take?
Please inform the Mobility 24h-ServiceCenter on 0848 824 812, or www.mobility.ch , or via email info@mobility.ch and ZVV on 0848 988 988, or contact@zvv.ch of your new address.

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7. How will I find out about changes to Mobility services?

If I notice that my car sharing usage exceeds 165 hours during the year, can I switch from the CHF 25 to the CHF 190 offer ?
Yes. Please contact your nearest ZVV sales office (German).

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8. Contact details at a glance.

ZVV
ZVV Contact/ Travelcards	tel. 0848 988 988 ZVV-Ticket-Shop (German)
Website / E-Mail	www.zvv.ch contact@zvv.ch
Mobility
Information / Reservation	24h-Service Center 0848 824 812
Website / E-Mail	www.mobility.ch info@mobility.ch

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