Coronavirus: what applies in the ZVV

The Covid-19 pandemic requires various measures in public transport. Masks are mandatory in public transport vehicles and at stops, stations and platforms. The ZVV network is being provided in its entirety. Only the ZVV nighttime network remains suspended until further notice.

By behaving responsibly, each passenger helps to ensure that travel in public transport remains safe while complying with the protection concept. We thank you for your cooperation.

Mask obligation

Masks are mandatory in all trains, trams, buses, ships and mountain railways in the ZVV. The mask obligation also applies at stops, stations and on platforms. The purpose of the mask obligation is to protect fellow passengers, the staff as well as each individual passenger him- or herself. The passengers themselves are responsible for the procurement of masks. 

The only exceptions to the obligation are children up to the age of 12 and people who are not allowed to wear a mask for medical reasons. For safety reasons, the driving staff do not wear a mask in the driver's cabs. Find out more about the recommended types of masks.

Please continue to comply with the federal hygiene regulations.

How to protect yourself in public transport

  • If possible, avoid morning and evening commuting times and use less frequented connections instead.
  • Keep your distance to other people.
  • Distance yourself from others as well as possible at stops and in vehicles. Keep a distance when getting on and off a vehicle. It is recommended to form an aisle and to leave space for the people getting off. 
  • Buy your tickets electronically in the ticket shop or in the ZVV ticket app. It is also advisable to make contactless payments at counters and ticket machines.
  • The transport companies clean the vehicles and especially the contact surfaces regularly.
  • The supply of protective masks is the responsibility of the passengers themselves. Employees in contact with customers will draw the attention of passengers not wearing masks to the obligation to wear masks.

Additional measures until the end of February, 2021

By order of the Swiss Federal Council, stores, restaurants, recreational, sports and cultural facilities will remain closed until the end of February, 2021. Consequently, all on-board restaurants of the Zürichsee Schifffahrtsgesellschaft (ZSG) will remain closed. All events are canceled.

ZVV customer service

Our customer service ZVV-Contact is available to answer your questions. ZVV-Contact can be contacted by e-mail to contact@zvv.ch or by telephone on 0848 988 988 (daily from 6–22 o'clock).