Safe on the road thanks to the public transport protection concept

In the ZVV area, the service is fully operational with a few exceptions and public transport will take you to your destination quickly and safely as usual. Please note that masks remain mandatory in all public transport vehicles.

By behaving responsibly, each passenger helps to ensure that travelling on public transport remains safe while complying with the protection concept. We thank you for your cooperation.

Mask obligation

  • The mask requirement applies in all public transport vehicles and in enclosed areas of train stations. In addition to travel centers and waiting rooms, unterground stations (e.g. Zurich HB underground station) and shopping areas in basements are also considered to be indoor areas where masks are required.
  • The mask obligation also applies to persons who have been vaccinated.
  • The only exceptions to the obligation are children up to the age of 12 and persons who are not allowed to wear a mask for medical reasons.
  • For safety reasons, the driving staff do not wear a mask in the driver's cabs.
  • The passengers thmeselves are responsible for the procurement of masks. 

How to travel safely by public transport

  • This overview shows you the current rules of conduct at a glance.
  • Keep your distance: By keeping the necessary distance (1.5 metres), you protect yourself and others from infection.
  • Wear a mask: Wear the mask tightly covering your nose and mouth. By wearing and using your mask properly you can protect others from infection. Here you can find more information about the correct use of masks as well as the recommended mask types.
  • Evade peak hours: If possible, avoid morning and evening commuting times and use less frequented connections instead.
  • Leave space: Distance yourself from others as well as possible at stops and in vehicles. Keep a distance when getting on and off a vehicle. It is recommended to form an aisle and to leave space for the people getting off. 
  • Buy tickets online: Buy your tickets electronically in the ticket shop or in the ZVV app. It is also advisable to make contactless payments at counters and ticket machines.
  • Considerate eating: Eating and drinking is allowed in the vehicles. During this time, the mask may be removed briefly.
  • Pay attention to hygiene rules: Dispose of your waste in the bins provided.

The transport companies clean the vehicles and especially the contact surfaces regularly.

You can find further information about safety measures connected to public transportation here

Enforcement of safety measures in public transportation

The public transport safety concept was developed by the system leaders SBB and PostBus in cooperation with the federal government. The individual transport companies are responsible for implementing the concept in the ZVV area.

Recreational facilities, events and restaurants

The majority of recreational, sports and cultural facilities have reopened in compliance with the applicable protective measures. Please inform yourself about the opening hours and the operating situation directly with the respective supplier.

The culinary services of the Zürichsee Schifffahrtsgesellschaft (ZSG) have reopened both on the outside deck and in the interior area. A COVID certificate (2G) is required to access the indoor area of the restaurant for persons aged 16 and over. Table reservations are possible. For further cruising information, click here.

ZVV customer service

Our customer service ZVV-Contact is available to answer your questions. ZVV-Contact can be contacted by e-mail to or by telephone on 0848 988 988 (daily from 6–22 o'clock).