Be respectful and wear a mask

Masks are mandatory in public transport and at stops, stations and on platforms. The purpose of the mask obligation is to protect fellow passengers, the staff as well as each individual passenger him- or herself. The passengers themselves are responsible for the procurement of masks. The ZVV night network remains out of service until further notice.

The mask obligation applies to all trains, trams, buses, ships and mountain railways in the ZVV. Since October 19, 2020, the obligation to wear a face mask is now extended to people who are waiting on platforms or other waiting areas for trains, trams, buses, ships or mountain railways. The obligation also applies to people who are in stations, airports or other access areas of public transport.

The only exceptions to the obligation are children up to the age of 12 and people who are not allowed to wear a mask for medical reasons. For safety reasons, the driving staff do not wear a mask in the driver's cabs. Find out more about the recommended types of masks.

Please continue to comply with the federal hygiene regulations.

  • If possible, avoid morning and evening commuting times and use less frequented connections instead.
  • Keep your distance to other people.
  • Distance yourself from others as well as possible at stops and in vehicles. Keep a distance when getting on and off a vehicle. It is recommended to form an aisle and to leave space for the people getting off. 
  • Buy your tickets electronically in the ticket shop or in the ZVV ticket app. It is also advisable to make contactless payments at counters and ticket machines.
  • The transport companies clean the vehicles and especially the contact surfaces regularly.

The supply of protective masks is the responsibility of the passengers themselves. Employees in contact with customers will draw the attention of passengers not wearing masks to the obligation to wear masks.

Regular timetable with few exceptions

Most of the ZVV services run according to the regular timetable. There are only few exceptions. On the S-Bahn network, there are certain restrictions (in German) in place until December. The ZVV night network remains out of service until further notice.

You can find further information from the respective transport companies.

Ticket purchase in buses possible again

Since October 1, 2020, you can buy tickets from the driving staff on buses again. This is possible on buses where tickets were already sold before the lockdown. However, buying tickets in advance remains the simplest and safest option for all passengers. We therefore recommend continuing to buy tickets through other channels.

Despite the resumption of ticket sales by the bus staff, the front bus door remains closed as a matter of principle. It will only be opened to allow passengers who need to buy a ticket to enter the bus. After the purchase, the passenger has to move to the rear of the vehicle. All other passengers are requested to continue using the rear doors for entering. In the cities of Zurich and Winterthur, the front bus door will remain closed on all buses without ticket sales. Visually impaired passengers can still enter the bus through the front door.

ZVV customer service

Our customer service ZVV-Contact is available to answer your questions. ZVV-Contact can be contacted by e-mail to contact@zvv.ch or by telephone on 0848 988 988 (daily from 6–22 o'clock).