Customer centre

You can contact our employees at the ZVV-Contact customer centre for personal and direct advice.

Outside view of the new ZVV-Contac customer centre in the Löwenstrasse passageway at Zurich main station.

Zurich main station

Löwenstrasse Hall
(at the entrance to platforms 31–34)

Business hours
Monday to Friday 7am – 9pm
Saturday/Sunday 8am – 8pm

Outside view of ZVV-Contact customer centre at the Bahnhofplatz in Winterthur.

Winterthur station

Bahnhofplatz Winterthur

Business hours
Monday to Friday 7am – 7pm
Saturday 8.30am – 5pm
Day before a public holiday 7am – 5pm

Adliswil station

SZU station

Business hours
Monday to Friday 7am – 7pm
Saturday/Sunday 8am – 6pm

The services at the ZVV-Contact customer centre

  • ZVV and Z-Pass range
  • Zone tickets from the neighbouring networks
  • National tickets (incl. half-fare, GA etc.)
  • Searching for lost property
  • Ticketcorner for the fondue tram and the sushi tram
  • Co-operation with external operators (e.g. Foxtrail)
  • ZVV RailAway
  • Receiving customer feedback
  • Information on the computer and iPad