Customer centre

You can contact our employees at the ZVV-Contact customer centre for personal and direct advice.

Outside view of the new ZVV-Contac customer centre in the Löwenstrasse passageway at Zurich main station.

Zurich main station

Löwenstrasse Hall
(at the entrance to platforms 31–34)

Business hours
Monday to Sunday 7am – 9pm
Saturday and Sunday 8am – 8pm

Outside view of ZVV-Contact customer centre at the Bahnhofplatz in Winterthur.

Winterthur station

Bahnhofplatz Winterthur

Business hours 
Monday to Friday 7am – 7pm
Saturday 8.30am – 5pm
Closed on Sunday

Outside view of ZVV-Contact customer centre at the Bahnhofplatz in Winterthur.

Albisriederplatz

Albisriederplatz, VBZ-Ticketeria

Business hours
Monday to Friday 8am – 6.30pm
Saturday 9am – 4pm
Closed on Sunday

Adliswil station

SZU station

Business hours
Monday to Friday 7am – 7pm
Saturday and Sunday 8am – 6pm

Outside view of ZVV-Contact customer centre at the Bahnhofplatz in Winterthur.

Bellevue

Bellevue, VBZ-Ticketeria

Business hours
Monday to Friday 8am – 6.30pm
Saturday 9am – 4pm
Closed on Sunday

Forch station 

Forchbahn station

Business hours
Monday to Sunday 5am – 11.30pm

Outside view of ZVV-Contact customer centre at the Bahnhofplatz in Winterthur.

Paradeplatz

Paradeplatz, VBZ-Ticketeria

Business hours
Monday to Friday 9am – 6.30pm
Closed on Saturday and Sunday

 

The services at the ZVV-Contact customer centre

  • ZVV and Z-Pass range
  • Zone tickets from the neighbouring networks
  • National tickets (incl. half-fare, GA etc.)
  • Searching for lost property
  • Ticket sales for the VBZ Genuss-Linie (e.g. Fonduetram)
  • Co-operation with external operators (e.g. Foxtrail)
  • RailAway
  • Receiving customer feedback
  • Information on the computer and iPad