Will I receive compensation if my public transport vehicle is delayed?
Since January 2021, extended passenger rights apply to public transport services.
If you arrive at your destination at least one hour late, you are entitled to claim compensation. The amount of compensation depends on the fare paid as well as the length of the delay. For more information and the compensation claim form, please visit www.swisspass.ch/passenger-rights.
In addition to the right to compensation, passengers also have other rights in the event of delays. More information on this can be found at www.swisspass.ch/passenger-rights.