Frequently asked questions

Questions on tickets

• What is the difference between a ZVV ticket and an SBB ticket?
• What is a Z-Pass?
• How far can I travel with the short-distance ticket?
• I would like to buy a ZVV ticket for zone 121 only.
• Do zone upgrades exist in the form of multiple tickets?
• Which ticket do I need for a boat trip?
• When do I need a night supplement?

Questions on travelcards

• I am under 25 and would like to buy a personal travelcard.
• I am 25. Can I still buy a NetworkPass Young Adults?
• I am over 25 and have a half-fare travel card. Can I continue to pay the «Young Adult» price for the ZVV 1-month travelcard?
• Are GA travelcards and half-fare travelcards valid within the ZVV network?
• Can I get my ZVV travelcard replaced if it is lost or stolen?
• Can I use my ZVV travelcard for journeys that are partly outside the ZVV territory?
• Can I return my monthly or annual ZVV travelcard and have it refunded?
• Can I deposit my ZVV annual NetworkPass while I am away on holiday?
• Can I exchange my ZVV annual NetworkPass if I find I need different zones?
• Can my refunded NetzPass be reactivated?
• Does my ZVV NetworkPass get renewed automatically?
• Can I pay for ZVV tickets with Reka Cheques?

Questions on validity

• Do I need to buy a ticket for my grandchildren, too?
• I have a ZVV travelcard and the SBB GA travelcard for young adults.  Can I take my children aged under 15.99 with me for free?
• Can I travel throughout the whole ZVV territory with my ZVV travelcard for 3 zones and a multiple day pass for 5 zones? I have, after all, paid the price for 8 zones.
• Is my GA Night travelcard valid in the ZVV?
• Can I take the 8.59 a.m. train with my 9 o'clock day pass?

Questions on ticket inspections

• A ticket inspector made me pay a penalty fare. I think that was wrong. Is there anything I can do about it?
  

Questions on combined mobility

• Sometimes I would like to be able to travel part of my journey by car. Does the ZVV have anything to offer in this respect?

Questions on contact options

• Where can I obtain information (fares, group journeys, timetables, carriage of bicycles, etc.) and where can I submit any praise or criticism (punctuality, staff, dirty vehicles, etc.)?
• I would like to make requests concerning the timetable, new routes, new stops, etc. Whom do I contact?
• I have a dispute with a transport company, and it has not been possible to settle it to my satisfaction. Whom can I contact?

Other questions

If you haven't found the answer to your question in this list, please contact our customer service.