Symbols for barrier-free access
In the online timetable, the following symbols provide more information on the barrier-free nature of a connection.
Meaning of the symbols
Getting on and off independently is possible. Vehicle and station are suitable for persons with limited mobility.
Getting on and off is possible with the assistance of the staff. Vehicle and/or station suitable with restrictions for persons with limited mobility.
Getting on and off is possible with advance notificaion. Vehicle and/or station suitable with restrictions for persons with limited mobility.
Getting on and off not possible. Vehicle and/or station not suitable for persons with limited mobility.
No information available about the barrier-free status of the vehicle and station.
The symbols in the connection info indicate the status of the procedure for getting on and off. The following is taken into account: Accessibility of the station (ramp or lift), suitability of the platform or station edge (height, width) and the vehicle deployed on the desired route (low-floor vehicle).
In the function «Barrier-free travel» all SBB stations and the stations of all other vehicles in the ZVV territory can be called up. Details about the tram and bus stops are currently available only for the territory of the Canton of Zurich. The details about the bus stops are not entirely complete presently.
The information is based on timetable data. Therefore it is possible that other vehicle types (e.g. without low-floor access) are used in the event of operational disruptions.
Unfortunately partial elevations cannot be indicated for train stations – i.e. platforms which do not offer barrier-free getting on and off on their entire length. The SBB Call Center Handicap will be glad to help you with any questions.
Bus and tram stops usually have more than one station edge (one station edge per direction). If a stop has different disability-friendly station edges, for example in direction 1 barrier-free access, whereas no barrier-free access in direction 2, the entire stop is marked as not barrier-free (i.e. the unfavourable case counts). If several vehicles run from the same stop (e.g. tram and bus), the accessibility is indicated according to each vehicle.
If you find any discrepancies concerning the information given and the actual situation, we kindly request you to notify the Customer Service ZVV Contact by including the details of the stop, the route used and, if possible, a photograph of the stop.
If you have any questions about how to use the function «Barrier-free travel» please contact ZVV Contact, Tel. 0848 988 988 (CHF 0.08 per minute).
The SBB Call Center Handicap can be reached daily from 6am–10.30pm at Tel. 0800 007 102 (from abroad +41 51 225 78 44, with costs) or by e-mail at firstname.lastname@example.org.