Travel for those with impaired hearing

Travelling on public transport is challenging for deaf passengers and the hard of hearing. Passenger information displayed in vehicles and at public transport stops enables them to travel more easily.

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Help at hand: the ZVV app

When you're on the move, the ZVV app keeps you informed of any disruption to your route. ZVV Contact (tel. 0848 988 988) also has up-to-date information.

Observe the departure boards

The main stations, tram stops and bus stops are fitted with dynamic departure boards.

Information on journey progress and connections is displayed and announced in virtually all vehicles.

Emergency call buttons

In many trains (see pages 14/15 for details), emergency call buttons can also be used by persons with a speech or hearing impairment.

Procom SMS service

In case of disruption to train services, persons with impaired hearing can use an SMS service provided by Procom. For more information on the service, please click here.

Use the front entrance

When boarding a tram or bus, use the front entrance. This enables the driver to see you more clearly, open doors for longer and assist passengers as necessary.