Passengers with limited mobility
Where the step up onto a bus is too high or there's no lift at a station, travelling on public transport becomes a challenge for passengers with limited mobility. Low-floor vehicles and disabled-friendly transport stops allow people to travel without barriers.
Assistance at ticket machines
If you have difficulty buying a ticket from a ZVV ticket machine, you can call the ZVV Contact customer service line for assistance (daily 6am-10pm). The ticket machines can be operated remotely: for this service, please call the number shown on the machine and enter the machine code.
You can buy ZVV tickets from the comfort of your home via our Ticketshop (in German); some ticket types can be printed out. You can also order ZVV tickets by calling ZVV Contact on 0848 988 988; tickets will be delivered to your address. You can use the ZVV ticket app (german only) or the SBB app to download your ZVV ticket to your mobile phone. Needless to say, you can also buy a ticket from a ticket counter, sales office or regional bus driver.
Identity cards for travellers with a disability
The identity cards for travellers with a disability permit you to be accompanied by a companion, guide dog, or both, free of charge. You can buy tickets over the phone from the SBB contact centre (tel. 0800 181 181) with this card. Tickets are stored electronically, not physically issued.