Visually impaired passengers

Where lettering is too small or contrast is too low, travelling on public transport becomes a challenge for visually impaired passengers. Special functions on ticket machines and disabled-friendly passenger information facilitates barrier-free travel.

Planning

The easiest way to your trip via the ZVV timetable app or online. The app, for iPhones and Android mobile phones, as well as the online timetable can also take into account barrier-free access in the search. The ZVV web site is optimised for screen readers.

Assistance at ticket machines

If you have difficulty buying a ticket from a ZVV ticket machine, you can call the ZVV Contact customer service line for assistance (daily 6am-10pm). The ticket machines can be operated remotely: for this service, please call the number shown on the machine and enter the machine code. These details are printed on ticket machines in raised lettering.

The «4-quadrant» modus on ticket machines was specially developed for the visually impaired. In «4-quadrant» mode, ZVV machines present the most popular tickets in the four corners of the screen in large lettering. You can also select voice output in this mode.

Tickets by telephone

Passengers who possess an identity card for passengers with a disability can buy network tickets over the phone by calling the SBB contact centre free on 0800 181 181. Tickets are available immediately.

Online Ticketshop

You can buy ZVV tickets from your home through our ticketshop (in German); some ticket types can be printed out. You can also order ZVV tickets by calling ZVV Contact on 0848 988 988; tickets will be delivered to your address. You can use the ZVV ticket app (German only) or the SBB app to download your ZVV ticket to your mobile phone. Needless to say, you can also buy a ticket from a ticket counter, sales office or regional bus driver.

Use the front entrance

When boarding a tram or bus, use the front entrance. This enables the driver to see you more clearly, open doors for longer and assist passengers as necessary

Markings for the blind

In stations, the start and finish of staircases is marked in white. White safety lines on the platforms define the areas in which it is safe to stand. Tactile safety lines are also used in many places.

Guidance system in stations

Larger stations feature guidance systems for visually impaired passengers. For more information on facilities for the visually impaired at specific stations, please contact the SBB Call Center Handicap by calling 0800 007 102 or visiting www.sbb.ch/handicap.

Passenger information

Travel information is displayed and announced in many stations and in virtually all vehicles.
In the case of service disruptions, please call ZVV Contact on 0848 988 988 for up-to-date information.

Emergency call buttons

In many trains, the emergency call buttons can also be used by people with speech or hearing difficulties.