- Using the ZVV website
- Handling of data
- Data circulation
- ZVV customer account
- ZVV newsletter
- Contact form ZVV Contact
- Ordering tickets at the ZVV ticket shop
- Participating in competitions
- Participating in surveys
- Legal basis
- «AT Internet» and anonymous IP address
- External links
- Rights / contact details
The protection of your privacy, the confidentiality and security of your data and transparent information about how we use it are extremely important to the Zurich Transport Network (ZVV). The statement about data security and data protection concerning the use of our ZVV website serve this purpose. Please consult these provisions regularly for any changes. They are valid in the version that is current while you use the ZVV website. As a dependent institution under public Cantonal law the ZVV is subject to the regulations concerning data protection for public institutions of the Canton of Zurich (see Legal basis).
Using ZVV online services
You can use the ZVV website without disclosing any personal data. Usage data such as IP address, referrer (web site from which user accesses zvv.ch by clicking a link), browser, date, time and duration is recorded. Before being saved your IP address is made anonymous (using the "anonymizelp" method). User information is evaluated for the purpose of detecting trends and improving our website (by means of «AT Internet»). We cannot draw any personal inferences about you from this evaluation (more about «AT Internet» and making IP addresses anonymous).
You can use the following ZVV web offers only after disclosing your personal details to us:
- Creating a ZVV customer account,
- Subscribing to the ZVV newsletter,
- Gettin in touch with ZVV Contact via the Contact form,
- Ordering tickets via the ZVV ticket shop,
- Participating in a competition.
Handling of data
We only collect and process such data as are required to fulfil the purpose for which you have disclosed them to us. This includes data processing which we are obligated to do due to legal provisions (e.g. obligation to retain data due to accounting regulations and for the purpose of accountability, also see Legal basis).
We can evaluate your data in anonymous form for statistical purposes. We cannot draw any personal inferences about you from such evaluation activities.
In future we shall be able to use the data you have disclosed voluntarily, in order to keep you updated about important news and interesting offers that we consider to be appealing to you, and/or in order to invite you to participate in surveys. In your customer account you have the possibility of cancelling such use of your data at any time.
Your data are circulated only to transport companies and companies mandated to provide transport services on behalf of the ZVV as well as external service providers, solely to the extent that is required for such tasks as they carry out on our behalf concerning our web services. For receiving and processing your data, the data recipients are subject to the existing provisions (also see Legal basis). Data transfer is encrypted and access to data is protected.
ZVV customer account
If you create a ZVV customer account, we collect and process the data you disclose while registering (name, first name, e-mail address, and optionally your title, address, date of birth and customer number [only for owners of a ZVV travelcard]). The purpose of the customer account is so that we can uphold our customer relationship, assist you with the best possible service by ensuring convenient access to our services and when handling your requests and prize draw participations. Via the customer account you can also subscribe to the Newsletter. You can access your customer account with your chosen password. We are not able to see your password.
You can make additions and changes to the data in your ZVV customer account at any time, and delete the data you have disclosed. You can have your customer account deleted at any time. Inform ZVV Contact that you wish to delete your customer account (by e-mail to [email protected], by post to ZVV Contact, Postfach, 8040 Zurich or by phone at 0848 988 988). All the data you have disclosed will be deleted. Please make sure that you do not send any confidential details by e-mail.
By entering your customer number during registration a connection is made to the customer database of our travelcard customers (KUBA). KUBA is maintained and administered on our behalf by the Swiss Federal Railways (SBB), Berne. KUBA contains your data related to the purchase of your ZVV travelcard (e.g. name, first name, date of birth, address, gender, ZVV travelcard, class of travel, validity). The data disclosed by you are added to those of KUBA. You can delete your customer number in your customer account at any time. By deleting your customer number in your customer account the connection to KUBA is also deleted.
If you register as an owner of a ZVV travelcard, you will have the option of benefiting from special offers for regular customers.
If you register as a teacher in the Canton of Zurich, you will have the option of participating in special prize draws for teachers, downloading teaching materials about public transport and subscribing to the teachers' newsletter.
If you subscribe to the ZVV newsletter, we will collect and process the data you disclose to us during registration (e-mail address). With our ZVV newsletter we regularly keep you updated about important news and interesting offers. You can unsubscribe from the newsletter at any time. Click on the link "unsubscribe" in the newsletter or on this Link and follow the instructions. Your cancellation will be registered within one calendar day. Depending on the time of the cancellation, it is possible that you will receive one more newsletter before your cancellation is registered.
Once you have unsubscribed from the newsletter, you can have the data which you have disclosed to us in this context deleted at any time. Please inform ZVV Contact that you wish to delete your newsletter data (by e-mail to [email protected], by post to ZVV Contact, Postfach, 8040 Zurich or by phone at 0848 988 988). All data you have disclosed will be deleted. Please ensure that you do not send any confidential details by e-mail.
Contact form ZVV Contact
Requests via the contact form are processed and handled by ZVV Contact on our behalf, represented by Verkehrsbetriebe Zürich (VBZ). If you contact ZVV Contact via the contact form, ZVV Contact will collect and process the data that you disclose in the contact form (name, first name, address, e-mail address, subject, message and optionally your title, phone number). If you contact ZVV Contact by e-mail, please ensure that you do not e-mail any confidential details.
Ordering tickets at the ZVV ticket shop
Ticket orders are processed and handled by ZVV Contact on our behalf, represented by Verkehrsbetriebe Zürich (VBZ). If you order tickets from the ZVV ticket shop, ZVV Contact will collect and process the data that you disclose while making the order (basic card number if provided, title, name, first name, address, phone number, date of birth, credit card details and optionally your e-mail address and company name). For purchasing tickets via the ticket shop of SBB the Data protection statement of SBB applies.
Data related to the purchase of your ZVV travelcard are recorded by the customer database (KUBA, customer and travelcard holder data). KUBA is maintained and administered on our behalf by the Swiss Federal Railways (SBB), Berne. Please direct any requests for information or deletion requests regarding these data to the following address: [email protected]. Please make sure that you do not send any personal details by e-mail. On presenting an official identity document you can also receive oral information at one of the sales counters.
Participating in competitions
Participation in surveys
An invitation to take part in a survey using the e-mail address you entered requires your permission. If you have already consented to take part in surveys, you may receive an e-mail invitation to take part in a survey by the ZVV or a market research institute commissioned to do this. You will be invited no more than twice a year.
Your title, first name, surname and e-mail address will be used for the e-mail invitation. If your personal details are forwarded to the market research institute for carrying out the survey, this information will only be used for the survey and for no other purpose, and will be deleted by the market research institute upon completion of the survey.
If you are invited to a survey, participation is always voluntary (i.e. completing the questionnaire).
Irrespective of whether the survey is carried out by the ZVV or a market research institute commissioned to carry out the survey, the evaluation is carried out anonymously i.e. your personal information will not be stored with your answers.
For the processing and handling of your data in connection with the use of our ZVV website, the Bill on Information and Data Protection (IDG; LS 170.4) and its related ordinance (IDV; LS 170.41) of the Canton of Zurich apply in their respective valid versions. Processing means any treatment of data such as collecting, saving, using, disclosing or deleting. We place the offices that are recipients of data under the obligation of adhering to these legal foundations.
Here you can find the Index of information resources (in German, PDF, 156 KB) of the ZVV with information about the purpose, registration, information carriers and the keeping of of personal data (§14 Abs. 4 IDG, §6 IDV).
We take the appropriate technical and organisational precautionary measures and use the corresponding secure technology to protect your data. We also place this obligation on offices which receive data on our behalf and carry out tasks in the context of our web services. Data transfer is encrypted and access to data is protected.
Depending on your browser, see the following pages to find out how to manage cookies:
- Microsoft Windows Internet Explorer (select your browser version)
- Microsoft Windows Internet Explorer Mobile
- Mozilla Firefox
- Google Chrome for desktop
- Google Chrome for mobile
- Apple Safari for desktop
- Apple Safari for mobile
So-called logfiles record access to the servers of our web services (user information such as IP addresses, pages last accessed, etc.). They are collected in anonymous form. They are evaluated exclusively for statistical purposes and error analysis. They are indispensable for operating our web services. We cannot draw any personal inferences about you from this evaluation.
«AT Internet» and anonymous IP address
Our website uses «AT Internet», a web analysis service of Applied Technologies Internet SAS (‘AT Internet’). «AT Internet» uses third party cookies to evaluate usage of the website, to compile reports on website activity for the site operators and to provide other services linked to site usage and internet usage (more about cookies).
Cookie-generated information on your usage of our website (including your IP address) will be anonymised immediately after data collection and stored on an AT Internet server in France. After six months have elapsed, anonymised IP addresses will be completely deleted. Cookies from AT Internet will remain on your browser for 13 months; this enables us to recognise returning visitors to our website. Find out more at AT Internet data protection.
You have the option of preventing the collection of anonymised information on your site usage via relevant settings in your browser (elimination of tracking and the transmission of tracking data; for more details click here).
You may also request that AT Internet deletes any of your personal data it may have collected (specifically your IP address) at any time. To exercise this right, email AT Internet ([email protected]) or write to: AT Internet, FAO Legal Department, Parc d’Activité La Devèze, 8 impasse Rudolf Diesel, 33700 Mérignac, France.
We have not checked the links to the ZVV web services and the websites to which the links lead. We shall not assume any liability for the protection of your private sphere, and the confidentiality and security of your data in connection with such content and offers, irrespective of whether these are text or banner links.
Rights / contact
You have the right to obtain information from us about the data that are processed in our data collections (§20 para. 2 IDG). You can request that incorrect data be corrected or deleted, and that any illegal processing of data is terminated and its results removed (§§21 f. IDG). Please send your request in writing to ZVV Contact (by e-mail to [email protected], by post to ZVV Contact, Postfach, 8040 Zurich). If you submit a request in accordance with these regulations aforementioned, you must provide proof of your identity. Please make sure that you do not send any confidential details by e-mail. If necessary, your request will be forwarded to the legal service of the ZVV and will be processed as quickly as possible. By means of your request you authorise the receiving office to disclose data concerning you where applicable within the context of your inquiry.
These data protection provisions were updated on 5 January 2017.