Safety in the ZVV

In public transport, your safety is our priority. Learn what ZVV is doing to ensure a secure travel experience. Below, you’ll find useful tips and emergency contacts in case you feel unsafe or encounter an emergency situation.

What to do in an emergency situation

 

S-Bahn (SBB and SZU) 

  • Transport Police Emergency Number: 0800 117 117
  • Emergency call points: Use the call points located at the entrances of vehicles.
  • Accompaniment: All night S-Bahn trains are accompanied by security teams. Contact the security personnel.

Bus and Tram 

  • Police Emergency Number: 117
  • Save place: Choose a seat near the driver if you feel unsafe.

 

How You Can Help

  • Stay Vigilant: Don’t look away if you witness an assault or vandalism.
  • Raise the Alarm: Alert authorities immediately.
  • Avoid Risk: Don’t put yourself in danger.
  • File a Complaint: If you’re a victim of theft or an assault, report the incident promptly.
  • Search for witnesses: Ask witnesses to share their observations with the police.
  • If you observe something, share your information—it can be crucial. Public spaces thrive on vigilance, not anonymity or indifference.

ZVV Security Organization

We do everything we can to ensure you arrive safely at your destination:

  • Video Surveillance: Public transport and stops are monitored by video surveillance for your protection.
  • Security Service: Our Security Service is present throughout the entire network for your benefit.
  • Night Network Team: Every S-Bahn train in the night network is accompanied by security personnel who patrol the trains and oversee stations.
  • Cooperation: We work closely with professional partners.

Header image: © SBB CFF FFS