Frequently Asked Questions about the personalised ZVV departure board

The use of personalised ZVV departure boards is free of charge. The terms and conditions of use apply. You must provide the hardware (monitor) required to display the departures.

This varies depending on the browser and system. On Windows, most browsers allow you to switch between full-screen mode and window mode by pressing the "F11" key.

The personalised ZVV departure board has been optimised for the most common browsers (Chrome, Edge, Firefox, Safari) in their current versions (no older than 2 years).

The personalised ZVV departure boards have been programmed in a responsive way. In other words, they work on all common formats and screens (Samsung mind. Tizen 6.5). Only an explicit mobile version has been omitted, as the departure boards always show the stops that have been requested.

Departure data (rates, frequency, departure times, etc.) are automatically updated as part of the official timetable change. However, new or cancelled lines are not automatically transferred for technical reasons. These changes must be made by the user themselves as required by amending the departure board.

Yes, the personalised ZVV departure board can be read aloud using standard screen readers. You can navigate between the individual departures by pressing the tab key. For Chrome, for example, there is the Screen Reader extension.

Yes, please refer to the corresponding industry solution for a real-time data stream on public transport departures in Switzerland.

For technical reasons, for every modification a new board must be generated via the configuration form.

As stated in the terms and conditions of use, the personalised ZVV departure boards must be displayed unchanged and in full (including layout, colours, fonts, ZVV logo, etc.). The board must also not be covered by other graphic elements.

As ZVV does not offer IT support for setting up the screens, please contact your own IT support team.

When calculating the display position of a departure, the specified walking distances are also taken into account. This can lead to unusual departure sequences, especially if the walking distances to the stops are very different.

In order to be able to distinguish train stations from bus and tram stops at these stations, in the Swiss public transport system train stations are designated with the respective city names (e.g. “Dietikon”), while bus and tram stops are given an additional specification in addition to the city name (e.g. “Dietikon, Bahnhof”).

The countdown display is only used for so-called interval schedules. Interval schedules are schedules in urban areas where departure occur more frequently than every 15 minutes.

We are aware of this problem, but cannot yet offer a solution. In the meantime, we refer you to the possibility to use an URL shortener (e.g. tinyurl.com or bitly.com).

We need a contact person to send information to in the event of service interruptions and to provide useful information.

If you would like to edit or delete your contact details, please get in touch with our support team.

According to the terms and conditions of use, the environment in which a personalised ZVV departure board is displayed must not violate legal provisions, official requirements or court prohibitions. The location details allow us to review these requirements if necessary.

If you have any problems with the personalised ZVV departure board, our support team will be happy to help.

You don’t have to cancel anything. You can simply discontinue the use of the departure board. If a personalised ZVV departure board is not used for more than six months, the corresponding contact details will be deleted. If you would like the data associated with your order to be deleted early, please contact our support team.