Collection of payment

Various offices within the ZVV are responsible for the collection of payments. Here you will find the respective contact details.

Did you fail to produce a valid ticket during a ticket inspection? Please contact the relevant TaxCenter directly. You can find its address on the document prepared by the customer advisor.

  • ZVV-TaxCenter
    Tel 058 386 64 50
    Fax 058 667 45 71
    Mo–Fr 8am–4pm
  • SBB Revenue Protection Dept.
    Tel 0848 00 11 33
  • VBZ Taxzuschläge (VBZ Office for Fare Surcharges)
    Tel 044 411 56 98
    www.ticketcontrol.ch
    Mon–Fri 7.30am–11.30am and 1.30pm–4pm
  • PostBus Switzerland Ltd collection agency 
    www.ticketcontrol.ch (e.g. debiting claims)

Further information

You can find the ZVV guidelines on ticket inspections here:

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