Collection of payment
Various offices within the ZVV are responsible for the collection of payments. Here you will find the respective contact details.
Did you fail to produce a valid ticket during a ticket inspection? Please contact the relevant TaxCenter directly. You can find its address on the document prepared by the customer advisor.
- ZVV-TaxCenter (SZU, VBG (except tram lines 10 & 12), VZO, Stadtbus Winterthur)
Tel 058 386 64 50
Fax 058 667 45 71
- SBB Revenue Protection Dept.
Tel 0848 00 11 33
- VBZ Office for Fare Surcharges (Trams and busses in the city of Zurich)
Tel 044 411 56 98
Mon–Fri 7.30am–11.30am and 1.30pm–4pm
- PostBus Switzerland Ltd collection agency
Tel 0848 000 152
Mon-Fri 08.00 – 16.00 Uhr
You can find the ZVV guidelines on ticket inspections here: