Collection of payments

Various offices within the ZVV are responsible for collecting payments. Here you will find the respective contact details.

Were you unable to produce a valid ticket during a ticket inspection? Please contact the relevant tax centre directly. You will find the address on the document prepared by the customer advisor.

• ZVV-TaxCenter (SZU, VBG (except tram lines 10 & 12), VZO, Stadtbus Winterthur)
  Tel 058 386 64 50
  Fax 058 667 45 71
  Mo–Fr 8am–4pm
  www.ticketcontrol.ch
  
  
• SBB Revenue Protection Dept.
  Tel 0848 00 11 33
  
  
• VBZ Office for Fare Surcharges (Trams and busses in the city of Zurich)
  Tel 044 411 56 98
  Mon–Fri 7.30am–11.30am and 1.30pm–4pm
  www.ticketcontrol.ch
  
  
• PostBus Switzerland Ltd collection agency 
  Tel 0848 000 152
  Mon-Fri 08.00 – 16.00 Uhr
  www.ticketcontrol.ch

Further information

You can find the ZVV guidelines on ticket inspections here:

• Ticket inspection (PDF, 413 KB, in German only)
• Ticket issuance and validation (PDF, 251 KB, in German only)
• Replacement, refunds and irregularities (PDF, 334 KB, in German only)
• www.ticketcontrol.ch