Collection of payment
Various offices within the ZVV are responsible for the collection of payments. Here you will find the respective contact details.
Did you fail to produce a valid ticket during a ticket inspection? Please contact the relevant TaxCenter directly. You can find its address on the document prepared by the customer advisor.
Tel 058 386 64 50
Fax 058 667 45 71
- SBB Revenue Protection Dept.
Tel 0848 00 11 33
- VBZ Büro für Taxzuschläge (VBZ Office for Fare Surcharges)
Tel 044 411 56 98
Fax 044 411 56 40
Mon–Fri 7.30am–11.30am and 1.30pm–4pm
- PostBus Switzerland Ltd collection agency
www.ticketcontrol.ch (e.g. debiting claims)
You can find the ZVV guidelines on ticket inspections here: