Ticket inspection

In Switzerland, anyone can easily board public transport without barriers. To ensure that all passengers contribute to the financing of public transport and that ticket prices remain fair and affordable, random ticket inspections are necessary. Here you can find information about the inspections and what happens if you are checked without a valid ticket.

Have you received a surcharge and have questions about it, or do you disagree with it? If so, please contact the back office responsible for ticket inspections. The contact details for this can also be found on your inspection slip.

‘Tickets, please’ campaign day on 8 September

Every year, ZVV’s public transport services lose at least CHF 80 million due to passengers travelling without a valid ticket. If you don’t buy a ticket, you are making others pay for you.

For this reason, ZVV will be holding a pre-announced inspection day for the first time on 8 September.

During the ‘Tickets, please’ campaign day, ZVV will be raising public awareness of ticket checks and demonstrating why they are necessary.

Information on ticket inspections

Find out why ticket purchases and inspections are important in the area served by ZVV, how the open public transport system works and which channels make it easier to buy tickets.

Zwei Kontrolleure in gelben Warnwesten mit der Aufschrift ‚Kontrolle‘ stehen abends an einer Tramhaltestelle neben einem haltenden Tram und sprechen miteinander.

I received a surcharge – what now?

Find out what a surcharge means in the area served by ZVV, what you can do, what deadlines apply and why there will be no criminal record entry.

Eine Hand drückt im Inneren eines Stadtbusses auf den roten Halteknopf, der an einer senkrechten Metallstange befestigt ist.

Frequently asked questions

Passengers ask. The Zurich Transport Network answers.