Travel with hearing impairment

Travelling on public transport is challenging for deaf passengers and the hard of hearing. Passenger information displayed in vehicles and at public transport stops enables them to travel more easily.


The simplest way to plan your journey is on the Internet. The online timetable and ZVV app for iPhone and android mobile devices take account of barrier-free requirements, even at the journey planning stage. If necessary, you can also extend the transfer times there.

Online shop

You can buy ZVV tickets from the comfort of your home via our ticketshop; some ticket types can be printed out. You can also order ZVV tickets by calling ZVV Contact on 0848 988 988; tickets will be delivered to your address. You can use the ZVV app to download your ZVV ticket to your mobile phone. Needless to say, you can also buy a ticket from a ticket counter, sales office or regional bus driver.

Audio amplifiers at the counter

Many station counters are equipped with induction loop amplifiers for the hard of hearing. For more details, please visit

Help at hand: the ZVV app

When you're on the move, the ZVV app keeps you informed of any disruption to your route. ZVV Contact (tel. 0848 988 988) also has up-to-date information.

Observe the departure boards

The main stations, tram stops and bus stops are fitted with dynamic departure boards.

Information on journey progress and connections is displayed and announced in virtually all vehicles.

Emergency call buttons

In many trains, emergency call buttons can also be used by persons with a speech or hearing impairment.

Procom SMS service

In case of disruption to train services, persons with impaired hearing can use an SMS service provided by Procom. For more information on the service, please click here (only German).

Use the front entrance

When boarding a tram or bus, use the front entrance. This enables the driver to see you more clearly, open doors for longer and assist passengers as necessary.