With very few exceptions, the transport companies in the ZVV only use lowerable buses.
Even with lowerable buses, a step remains at the entrance. If the bus stop does not have a sidewalk or if it is too narrow, people in wheelchairs cannot get on or off the bus, even with a folding ramp.
The easiest way to plan your trip is to use the ZVV online timetable or the ZVV app. The connection query can be restricted to connections barrier-free connections. You can also extend the transfer times. You can find more about these functions here.
Only the following lines continue to use high-floor access:
Vehicles on the line 809 can only transport people in hand wheelchairs.
Persons with walking disabilities best enter at the front. This way the driver can see you better, leave the door open longer or help you if necessary. Persons in wheelchairs are best to use the third door from the front. There are places for wheelchairs.
Ramps for wheelchairs can be folded out at the second door from the front. The wheelchair spaces are also located there. The driving personnel will help you to get in or out.
Press the blue wheelchair button if you need more time or you need help to get in or out of the bus.